Privacy Policy

1. Regulatory Compliance (Malaysian PDPA 2010)

This Privacy Notice is issued in compliance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia. It informs you of how SysEncore collects, uses, processes, stores, and protects personal data obtained through our website (sysencore.com), inquiries, software demonstration sessions, and customer service channels.

2. Personal Data We Collect

When you submit an inquiry, request a product demo, or contact our engineering squad, we may collect:

• Identity Data: Full Name, job title, and company/organization name.
• Contact Data: Business email address, telephone number, WhatsApp contact.
• Project Specifications: Inquired services, software requirements, estimated budget range, and timeline details.
• Technical Telemetry: IP address, browser type, operating system, and interaction timestamps (used strictly for network security and bot prevention).

3. Purpose of Processing

SysEncore processes your personal data exclusively for legitimate commercial and technical purposes, including:

• Evaluating project scopes, preparing architectural proposals, and issuing service quotations.
• Scheduling and conducting interactive product demonstrations for CoreCapture, CoreMoniTrack, and MedCore Pro.
• Fulfilling contractual agreements for custom software development, mobile apps, and cloud hosting.
• Communicating critical security patches, SLA updates, and technical advisories to existing enterprise clients.
• Complying with statutory accounting, taxation, and legal reporting obligations in Malaysia.

4. Disclosure of Personal Data

Your data is treated with strict confidentiality. We do not monetize or distribute customer information. Disclosures are limited strictly to:

• Direct SysEncore personnel (solutions architects, project managers, and technical support leads).
• Authorized secure infrastructure providers (cloud hosting facilities and authenticated mail gateways under formal Non-Disclosure Agreements).
• Law enforcement or regulatory authorities when strictly required by enforceable Malaysian court orders or statutory law.

5. Data Security & Storage Safeguards

We employ industry-standard technological and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or loss:

6. Your Rights under Malaysian PDPA

As a data subject under the Malaysian PDPA, you retain the right to:

• Access: Request a copy of the personal data we hold concerning you.
• Correction: Request that inaccurate, incomplete, or outdated personal data be corrected.
• Withdrawal of Consent: Withdraw consent for ongoing marketing or inquiry communications at any time.
• Erasure: Request the deletion of non-contractual, non-statutory records once the inquiry lifecycle concludes.